User Education & Information Services is available at Level 1, Main Library. The aim is to assists users in using the library services and facilities. Should there be any references questions or references interviews, users are welcome to approach any of the staff. This can be conducted during office hours as stated below: Monday - Thursday: 10.00 am - 12.00 noon 2.30 pm - 4.30 pm Friday : Upon request Public Holidays : Closed


Inter Library Loan (ILL) is the first point of call if the material needed is not available in the library collection. It is a cooperative service among libraries in Malaysia. Inter Library Loan includes acquiring of journal articles and loaning of books, etc. Requests are sent via online form or e-mail. Delivery of the materials requested depends on their availability. Document Delivery Service (DDS), on the other hand, helps users obtain any information or materials that are URGENTLY needed and are not available in the library collection.


The libraries provides Information Literacy Program which is divided into five (5) modules as follows:

1. Introduction to the libraries
This module is designed for the new students and staff. It provides information on library facilities, services, opening hours and the rules and regulations as well as creating awareness of services and facilities.
Duration of training: 1 hour

2. LibrARY One Search
This module is designed to help users understands the LibrARY OneSearch as a tool for searching the collection. Users will be taught on how to perform simple as well as advance search. This module is offered to new students and academic staff.
Duration of training: 1 hour

3. Finding Information for Academic Writing
This module provides the basic steps in conducting research. Users will be guided on identifying information searches using electronic resources effectively.This module is offered to undergraduates and postgraduate, research assistant as well as academic staff.
Duration of training: 1 1/2 hours - 2 hours

4. Finding Information on the Web
This module helps guide students in identifying websites that can be used for academic writing. They will also be taught on how to evaluate information contained within websites using the five evaluation criteria. This module is offered to undergraduates.
Duration of training: 2 hours

5. Citing References & Plagiarism
This module guide students on how to cite references in their academic writing and understand the concept of acknowledging other people’s ideas/findings.This module is offered to undergraduate, postgraduate and academic staff.Briefing on plagiarism meant to helps students to understand what is perceived as plagiarism and how to avoid plagiarism.
Duration of training: 2 hours
Users can request any of the modules or combines to be conducted at any time convenient to them. Request can be submitted to the liaison librarian or directly to Reference Librarian Norazlina Abd Rahman through email at or

Class Schedule
Monday - Thursday,
10.00am - 12.00pm
02.30pm - 4.30pm
Friday Based on requests
Public Holiday Closed